The Cathay Group takes home 15 HKACE awards

The Cathay Group was honoured with a complete of 15 awards on the annual Buyer Service Excellence Awards hosted by the Hong Kong Affiliation for Buyer Service Excellence (HKACE) on 27 Could, together with the distinguished Grand Award for the third consecutive 12 months.

These recognitions spotlight Cathay’s signature customer-centric strategy, underscoring its unwavering dedication to delivering distinctive service because it strives to grow to be one of many world’s best service manufacturers.

Representing the Cathay Group on the awards ceremony was Cathay Chief Operations and Service Supply Officer Alex McGowan, together with different senior administration members who celebrated the achievements of Cathay employees.

Alex McGowan mentioned: “We’re deeply honoured to obtain a number of awards this 12 months, particularly the Grand Award for the third 12 months operating, reflecting our dedication to placing our clients on the centre of every part we do. These awards recognise the unimaginable efforts of our folks throughout Cathay, particularly our service supply groups who present the skilled, heat and heartfelt service that defines the Cathay service. The recognitions we’ve got acquired will encourage us to proceed to go above and past as we try to grow to be one of many world’s best service manufacturers.”

Collectively, the Cathay Group received 4 Gold awards, three Bronzes, 5 Deserves and two Prime 10 Younger Stars of the Yr awards. These had been throughout quite a lot of classes, together with Discipline and Particular Service, Inside Assist Service, FrontliService, Counter Service, Contact Centre Service, Folks Improvement, Revolutionary Service, and Prime 10 Younger Stars of the Yr:

The Buyer Service Excellence Awards ceremony is hosted yearly by the HKACE to have a good time customer support workers and honour excellent performers, with the goal of selling high quality customer support tradition in Hong Kong.